Customer Service Representative

Geneva, OH

We are a  leading manufacturer of detectable warning surface products in the United States, We are  committed to supporting safety and accessibility in every project. We’ve provided long-lasting replaceable cast in place tile – dry or wet, truncated dome mats, and more to contractors, engineers, architects, and distributors for over 20 years. Thanks to our stringently-tested products, friendly sales staff, and dedication to customer service, our loyal customer base continues to grow – as a result of this growth we are expanding our team and looking for a Customer Service Representative to join our Jefferson, Ohio location.

Responsibilities

• Verify customer and order information for correctness, checking it against    previously obtained information as necessary;
• Process all sales orders through fax, email, and telephone which includes  order details such as: price confirmation, availability, 
• Customer maintenance updates;
• Review all customer pricing and ensure system accuracy;
• Ensure all discounts are applied to orders as applicable – based on promotions, order size, special pricing, etc.
• Process rebates;
• Create certifications for states requiring a manufacturers certification;
• Handle all sales order enquiries such as: pricing, tracking, inventory availability, freight costs, etc.;
• Handling customer enquiries;
• Process all returns includes:  RGA and any damaged product or unusable product.

Qualifications:

• Excellent computer skills: Order processing with computer and database systems;
• Attention to detail: very detailed oriented and has a history of not making errors;
• Great time management and organizational skills;
• Ability to handle a high volume of order entry in a fast-paced environment;
• Strong ability to multi-task;
• Great sense of humor;
• Positive attitude;
• Excellent communication skills (written and verbal) in English;
• People person having the ability to work with a myriad of personalities;
• Friendly telephone manner;
• Creative problem solving;
• Quick on your feet and a logical approach to problem solving;
• Ability to work well in a team.

How to Apply:

We are  committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our company  are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not will not tolerate discrimination or harassment based on any of these characteristics.

We offer a competitive compensation and benefit package and are committed to providing our employees with work-life balance.  If you are interested in this opportunity, please forward your resume via e-mail complete with a cover letter to.  We thank all applicants for their interest in our company however, only those who qualify will be contacted.